Shipping policy
Shipping Policy – Nafisa Khan Designs
Effective Date: 1/1/2025
Thank you for shopping with Nafisa Khan Designs! We are committed to ensuring your order is processed smoothly and delivered on time. Please review our shipping policy to understand how we handle orders and deliveries.
🛒 1. Processing Time
- Physical Products: Orders are typically processed and shipped within 3-5 business days.
- Customized or Personalized Products & Services: Please allow 5-7 business days for processing, as these items require additional time for design and production.
- Digital Downloads: Instant delivery! You’ll receive a link to download your digital files immediately after your payment is confirmed.
🌍 2. Shipping Options & Delivery Times
We ship domestically and internationally through reliable carriers. The estimated delivery times are:
|
Shipping Method |
Estimated Delivery Time |
Notes |
|
Standard Shipping (Domestic) |
3-7 business days |
Based on location |
|
International Shipping |
7-21 business days |
Delivery time varies by country |
Please note that delivery times are estimates and may be affected by weather, holidays, customs delays, or other factors outside our control.
📦 3. Shipping Costs
- Shipping fees are calculated at checkout based on your order’s weight, dimensions, and destination.
- International shipping fees vary by region and do not include customs duties or taxes.
🌐 4. International Shipping
We ship internationally; however, please note:
- Buyers are responsible for any customs duties, taxes, or fees imposed by their country.
- Delivery times may vary due to customs clearance processes.
🔍 5. Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking details. You can use this information to check the status of your order.
❗ 6. Shipping Issues
If your package is delayed or lost, please contact us at nafisa@NafisaKhanDesigns.com within 7 business days of the estimated delivery date. We will work with the carrier to help locate your order or provide a resolution.
🔄 7. Incorrect Shipping Information
Please ensure your shipping details are correct when placing your order. We are not responsible for orders delivered to incorrect addresses provided by the customer.
If you notice an error after placing your order, please contact us at nafisa@NafisaKhanDesigns.com within 24 hours.
💔 8. Damaged or Missing Items
If your order arrives damaged, please email us at nafisa@NafisaKhanDesigns.com within 48 hours of delivery with the following:
- Photos of the damaged item(s)
- Photos of the packaging
We will review the case and provide a replacement or refund as appropriate.
🔄 9. Order Cancellations
Orders can be canceled within 24 hours of purchase if they have not yet been processed or shipped.
📧 Contact Us
For questions about shipping or issues with your order, please contact us at:
📧 Email: nafisa@NafisaKhanDesigns.com
Thank you for supporting Nafisa Khan Designs! We appreciate your trust and look forward to serving you again. 💜